Desktop Support Technician IV (Field Service)

Job ID GT-1049

About the role

We are seeking an experienced Desktop Support / Field Service Technician to support a statewide court system in Wisconsin. You will set up, maintain and troubleshoot computers, peripherals and audio/visual equipment in courtrooms, offices and server areas, and provide phone-based and onsite technical support. The role involves frequent travel throughout Wisconsin, including overnights.

Responsibilities

Set up computers, related peripherals and audio/visual equipment
Install, configure, upgrade and troubleshoot computers, printers, scanners and other peripherals
Maintain computer equipment in courtrooms, offices, desks and central server areas
Provide phone-based and in-person technical support with professional customer service
Implement infrastructure hardware and respond to technical emergencies
Implement cyber security policies
Support local and wide area networking
Travel statewide for installation and maintenance of computing equipment
Collaborate with court clerks, county IT and facilities staff, network administrators and judiciary staff

What happens after you apply

A recruiter reviews your application within two business days. If your experience and rate line up, we call you before submitting you anywhere — your profile is never sent to a client without your say-so.