IT Help Desk Support Specialist

About the role

Provide first-level IT support to staff at a professional sports organization. You will be the go-to contact for end users throughout the day, resolving hardware and software issues or escalating as needed, and assisting the broader IT team. This fully onsite role includes game day support and flexible hours, ideal for someone who loves to learn and thrives in a collaborative, high-intensity environment.

Responsibilities

• Manage the full IT asset lifecycle: acquisition, setup, deployment, maintenance, upgrades, retirement and disposal
• Perform moves, adds, changes and deletions (MACD) for equipment and accounts
• Troubleshoot and resolve IT support tickets, escalating when necessary
• Respond to multiple daily end-user requests and ensure satisfaction
• Provide game day technology support at team facilities and the stadium
• Assist other IT team members with daily tasks
• Follow organizational, league and regulatory policies and procedures