Senior Trade Floor Desktop Support Engineer / VIP Support

About the role

A leading capital markets firm is seeking experienced Trade Floor Desktop Support Engineers to deliver white glove / VIP technical support to executives, traders and business users. You will support Windows and macOS desktops, trading floor applications, enterprise infrastructure and end-user technologies in a fast-paced financial services environment. This is a fully onsite role in New York City.

Responsibilities

• Install, configure and troubleshoot Windows 10/11, macOS and Microsoft 365 applications
• Deliver white glove / VIP IT support to executives and traders on a high-pressure trading floor
• Support market data and trading applications such as Bloomberg, FactSet and Reuters
• Image and re-image corporate and BYOD devices using SCCM and manage device lifecycle
• Maintain IT inventory and asset records and coordinate hardware break-fix and warranty repairs
• Handle moves, adds, changes and deletions (MACD), including large office moves
• Troubleshoot Active Directory, Group Policy, DNS, DHCP, TCP/IP, VPN and LAN/WAN issues
• Support VDI and virtualized environments and escalate to Level 3 server, network and security teams
• Provide smart hands support for servers, network and security devices at remote locations
• Manage incidents, requests and changes in ServiceNow following ITIL processes and SLAs
• Support disaster recovery, business continuity, audits and compliance checks
• Support conference rooms, AV equipment and train new employees on IT